Returns & Exchanges
At Flask Fine Wine & Whisky, we strive to ensure every bottle meets our high standards of quality and provenance. If you receive a product that is damaged or flawed, we offer a 30-day return window for an exchange or store credit.
Contact Customer Support
Email our team within 30 days of purchase with your order number and a brief description of the issue or defect.
Provide Documentation
Attach clear photos of the bottle, the seal, and any visible damage to help us process your claim quickly.
Secure the Product
Keep the original bottle and at least 75% of the liquid inside; do not discard the product as we may require it for inspection.
Ship or Drop Off
Once authorized, return the item to our retail location or use the provided shipping label to send it back for a full evaluation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing